![]() I tried connecting to iTunes but was unable to change the situation.Īt the moment, I am leaving it alone for the battery to run down to see if that will clear the problem and if it will recover when I put it on charge. Now, I am left with a black screen and spinning wheel and no apparent means of getting out of this situation as nothing works. I have discovered that Apple have an iPhone 5 Sleep/Wake Button Failure Project ( ) but that the Serial Number of my iPhone 5c does not qualify for the free button repair (over 3 years old?). I was unable to do a hard reset by pressing the Sleep/Wake and Home buttons simultaneously because the Sleep/Wake button had failed after the iOS 9 update (I was hoping the iOS 10 update would fix it). The download started and shortly afterwards my Home screen froze. I updated an iPhone 5c to iOS 10 a week ago. Hope it works for everyone else too! Have a great day! I did not have to do steps 4-9 anymore, because as I have mentioned, my iPhone automatically turned on after step 3. Since the phone is powered off already, it won't be able to locate it. The following steps are designed for you to be able to remotely turn off your "Find my iPhone", so you can do a manual restore from iTunes.Ħ. The subsequent steps below are for those whose iPhones did not turn on with the above steps. (when I connected to the computer, my iPhone automatically turned on and was ready to be used again). If it works, the screen should power off almost immediately.ģ. Hold down the POWER button plus the VOLUME DOWN button SIMULTANEOUSLY. Make sure your iPhone is unplugged from the socket or the computer.Ģ. Damon (a senior advisor from Apple) helped me via chat to resolve the problem.ġ. I tried everything - pressed simultaneously the home and power button (did not work) connected it to itunes to do a restore (it won't let me because my "Find my iPhone" was turned on - but I couldn't turn it off because my phone was unresponsive).Īnyway, a very helpful Mr. I clicked the home button once, and the screen became black with the subsequent appearance of the spinning circle. I was trying to update some of my apps, when the screen suddenly froze. ![]() I've stumbled upon this post today because my brand new iPhone 7 (which I have upgraded to the latest ios) also got stuck on a black screen with the spinning circle. Hi folks! I believe I may have a solution to our problem of the black screen with the spinning circle. ![]()
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